✦ Due to family events, please expect delays in all orders made in September 2026 & October 2026. We encourage you to visit our Facebook or Instagram for updates.✦
✦We also encourage you to go check out our in-store inventory located at Defaid Emporium in Snyder, TX. Our Autumn blends & freshies are available there, along with a variety of year-round options. ✦
SHIPPING & RETURNS
Shipping Policy
Please allow up to 2 weeks for orders to be processed and shipped. Our candles are made to order, and this is a one-woman show. If there is an issue with your order, you will be notified by email, which you provided at the time of checkout.
Items are shipping through Priority USPS mail.
Return & Exchange Policy
We do our best to avoid damaged products; unfortunately, it does happen. In the event that you receive a damaged package, please take a photo of the damaged package and item and email them to gemcandlecomapny@gmail.com along with the order number. If you do not have the order number, the items purchased and your address will help us look up the order.
Returns & exchanges are done on a case-by-case basis. No used items can be returned. Contact us with any issues with your order by phone, text, or email.